FAQ - Most frequently asked questions

TEMPO GROUP

The Tempo Group conglomerate was born by the hand of four young Sevillian DJs, who united their talents and passion for music in the summer of 2019.

The company has expanded into two key divisions to meet the needs of its customers. First of all, Tempo DJ Group established itself as a still active event promoter, specializing in the rental and assembly of high quality stages and equipment for parties and events. In addition, we have adapted to the demands of the market and have given life to Tempo Shop , an online platform and presence in social networks, which specializes in the sale of lighting and effects equipment.

Even though we are a recently created company, we are backed by extensive experience in the sector and our goal is to provide our customers with an exceptional shopping experience, providing quality products and expert advice on selecting equipment suited to their needs.

ORDERS

Orders will be processed the same day they are placed or, failing that, the next day, depending on the time the purchase was made. The estimated delivery time for these orders is 1-2 business days.

Orders are processed within a period of approximately 3 business days from their completion. Once processed, orders will be shipped and delivery is estimated to take place within 7 to 14 business days. We will provide you with the corresponding tracking number by email within the first days of shipment.

We strongly recommend that a contact telephone number is provided when placing orders, to facilitate communication with the parcel company.

Remember that orders with free shipping have a handling period of approximately three business days and a shipping time of 7 to 14 business days. So if you are still within this time frame, don't be alarmed as the order is most likely in progress or on its way. It is possible that the shipping time may be extended in case of customs hold, please be patient and do not hesitate to contact us if you have any questions about the status of the order.

If you want to place a large Express order, that is, more than 25 kg, we recommend that you contact us through our website or via email. These orders are managed individually, taking into account the specific characteristics of the order. We will make sure to provide you with personalized attention and find the best solution to meet your needs and ensure an optimal shopping experience. In case of free shipping, there would be no problem with the weight.

PRODUCTS

All of our products are backed by a standard 2-year warranty, with the exception of the bulbs. However, it is important to take into account that some exceptions may apply and vary according to the specific product, these will always be indicated in the product file. During this period, spare parts will be provided free of charge, although buyers need to cover shipping costs. It is important to note that the warranty does not cover failures resulting from improper installation or misuse, and any physical damage will void the warranty.

If you have a problem with any defective or damaged items, please save the shipping invoice and contact us within 24 hours of receipt, so we can review the problem and resolve it as soon as possible. We offer refunds within the first 15 days from the original date of receipt of the items.

GENERAL INFORMATION

TEMPO SHOP

The Tempo Group Iberia conglomerate was born from the hands of four young DJs from Seville, who united their talents and passion for music in the summer of 2019.

The company has expanded into two key divisions to meet the needs of its customers. Firstly, Tempo DJ Group was established as a still active event promoter, specialising in the rental and assembly of high-quality stages and equipment for parties and events. In addition, we have adapted to market demands and have given life to Tempo Shop , an online platform and social media presence, specialising in the sale of lighting equipment, effects and material for events and stages.

Although we are a recently created company, we have extensive experience in the sector and our goal is to provide our customers with an exceptional purchasing experience, providing quality products and expert advice in the selection of equipment suitable for their needs.
  • Sale of stage products: Lighting, spotlights, moving heads, sound, speakers, effects machines, smoke, cold spark, accessories and more.
  • Rental of stage products.
  • Stage assembly for events.
  • DJ service.
  • Installation and technical service of our products.
  • Creation of budgets adapted to the client's needs.
  • Sound and structural acoustic calculations .
  • Signing of technical projects .

Of course! At Tempo Shop, we take our clients' trust very seriously. We know that in the world of events and shows, every detail counts and there's no room for error. That's why we work with commitment, professionalism, and a completely personalized approach.

We are part of the Tempo Group, a company with roots in event production and a solid track record since 2019. Over the years, we have grown thanks to genuine recommendations, collaborations with industry professionals, and a community that values ​​our close attention and specialized technical advice.

Besides:

  • We only work with products from recognized brands and proven quality .
  • We offer technical support and after-sales service , so you never feel alone after your purchase.
  • We offer support by phone, WhatsApp, and email, with a real team that knows the industry.
  • We manage shipments quickly and transparently, keeping you informed at all times.

Our goal isn't just to sell you equipment, but to help you put together a safe, impactful, and professional experience. Trust is earned through actions, and at Tempo Shop, we work every day to prove it to you.

Yes, Tempo Shop operates completely legally and transparently as part of the Tempo Group Iberia, SL business group, a company officially registered in Spain.

Our tax and legal information is public and verifiable:

  • Legal name: Tempo Group Iberia, SL
  • NIF/CIF: B56767304
  • Address: Calle Triana, 1 - 3º1, 41940 Tomares, Seville (Spain)
  • Registration in the Commercial Registry:
    Sheet SE-141901, Folio 71, Volume 7514

In addition, we comply with all current regulations regarding e-commerce, data protection, and consumer protection. Our team is always available to answer any questions related to legality, billing, or purchasing processes.

If you need an invoice, warranty terms, or technical documentation, we'll provide it quickly and clearly. You can also contact us directly by phone or email:

At Tempo Shop , transparency is part of our commitment to each customer.

ORDERS

Orders will be processed on the same day they are placed or, failing that, the following day, depending on the time at which the purchase was made. The estimated delivery time for these orders is 1 to 2 business days.

Orders are processed within approximately 3 business days of being placed. Once processed, orders will be shipped and are estimated to be delivered within 5-12 business days. We will provide you with the tracking number via email within the first few days of shipping.

If you wish to place a large order, i.e. over 70 kg, we recommend that you contact us via our website or by email. These orders are handled individually, taking into account the specific characteristics of the order. We will make sure to provide you with personalized attention and find the best solution to meet your needs and ensure an optimal shopping experience. In case of free shipping, there would be no problem with the weight.

You can place your order directly from our online store quickly and securely. Simply add the products to your cart and follow the steps in the checkout process.

If you need help, you have two more options:

  • WhatsApp, phone, or email : We can assist you personally or prepare a customized quote if you prefer to resolve the issue directly.
  • Customized quotes : If it's a large, technical, or event-specific request, write to us and we'll send you a quote tailored to your needs.

We want shopping at Tempo Shop to be convenient and hassle-free, whether you're a professional or an individual.

Yes, as long as your order has not been processed or shipped , you can modify or cancel it without any problem.

We recommend contacting us as soon as possible via WhatsApp, phone, or email so we can help you manage the change or cancellation before the order enters the logistics preparation phase.

If you place your order through our website, you'll automatically receive a confirmation email with all the details at the email address you provided.

If you placed your order through other channels (phone, WhatsApp, email), you can contact us at any time, and we'll confirm the status of your order directly. Our team is always available to provide personalized follow-up.

Yes, of course. If you placed your order through the online store, you can download the invoice directly from your user panel , in the orders section.

If you placed your order via WhatsApp, phone, or email, you can request an invoice, and we'll email it to you.

Yes, at Tempo Shop we regularly work with events, companies, nightclubs, theaters, and industry professionals. If you need a large order or a customized technical proposal, just contact us.

We can prepare a personalized quote for you, including technical advice, volume discounts, and delivery or assembly options if necessary.

If your order includes multiple items, they may be shipped from different warehouses and arrive in separate packages. Don't worry if you don't receive everything at once—the rest is on the way.

If there is any problem with your order (damaged product, shipping error, missing items, etc.), please contact us within 24 hours of receiving it. You can do so by:

We'll help you resolve it as quickly as possible, always with a guarantee and personalized attention.

We strongly recommend that a contact phone number and email be provided when placing orders, to facilitate communication with the courier company.

Of course! At Tempo Shop, we ship orders to all islands , including the Balearic and Canary Islands.

However, these shipments are handled individually through our contact channels (phone, WhatsApp, or email), as they require special logistical conditions. If your order is destined for the islands:

  • Orders to the Canary Islands : We apply VAT exemption during the personalized purchase process.
  • Delivery times : an additional period of 1 to 2 weeks is added to that indicated in the product sheet.
  • Customs fees : These are the customer's responsibility and are payable upon receipt of the order, along with the IGIC (General Indirect Canary Islands Tax).

Our team will explain the entire process and provide you with a clear and detailed quote. Just write to us, and we'll take care of the rest.

Yes, Tempo Shop handles international shipping , although not all products are available directly in the online store. If you're outside of Spain and want to place an order, just contact us via WhatsApp, phone, or email, and we'll prepare a personalized quote tailored to your country and order type.

Important conditions :

  • International orders are handled exclusively through direct contact, with the exception of some products available with international shipping from the website.
  • Delivery times vary depending on the destination and may be longer than for domestic shipping.
  • Customs fees and local taxes (such as VAT, duties, etc.) are the customer's responsibility and are payable upon delivery.
  • If the shipment is within the European Union and your company has a valid intra-community VAT number , we can adapt the VAT-exempt invoicing , complying with current regulations.

We make sure to explain the entire process before confirming your order, so there are no surprises. Contact us and we'll help you get your equipment wherever you need it.

Please note that orders with free shipping have a processing period of approximately three business days and a shipping time of 5-12 business days. So, if you are still within this time frame, do not panic as the order is most likely being processed or on its way. There is a possibility that the shipping time may be extended in case of customs hold-ups, please be patient and do not hesitate to contact us if you have any questions about the status of the order.

If you're not there when the carrier attempts to deliver your order, don't worry . In most cases, the courier company will:

  • Will make a second delivery attempt the next day , or
  • We will contact you by phone, text message, or email at no additional cost.

In some cases, they may also leave you a notice with instructions to pick up your order at a nearby location or to select a new delivery date.

To avoid any issues, be sure to provide a contact phone number and address where someone can receive the package during business hours. If you have any questions about the status of your delivery, please contact us with your order number and we will help you manage it directly with the agency.

Yes, at Tempo Shop we offer a 14-calendar-day return policy from the date of receipt of the order, as established by current e-commerce regulations.

If the product doesn't meet your expectations, has arrived damaged, or you simply change your mind, you can request a return without any problem. Just make sure the item is in its original condition, unused, and with the packaging intact.

For more details on the return and refund process, we recommend visiting our dedicated pages:

Our team will guide you through every step to ensure a quick and clear process.

PAYMENTS AND FINANCING

Yes, at Tempo Shop we use 100% secure and encrypted payment platforms , designed to protect your data at all times. All transactions are processed through certified gateways that comply with the highest security standards (such as the SSL protocol and PCI-DSS regulations).

We accept the following payment methods:

  • Credit or debit card (Visa, Mastercard, etc.)
  • PayPal
  • Klarna
  • Bank transfer

Tempo Shop never directly stores your banking information. We also work with trusted suppliers , which allows us to guarantee a secure shopping experience for both individuals and businesses.

If you have questions about the payment process or need assistance, you can contact us via WhatsApp or email, and we'll be happy to help.

Yes, we offer a bank transfer payment option for online orders, special orders, or personalized quotes. This is ideal for businesses, institutions, or large purchases that require more detailed management.

Once the order is confirmed, we will provide you with the bank details along with the total amount and instructions for making the transfer. The order will be processed once we receive payment in our account.

Currently, for security and operational reasons, only one payment method can be used per order in the online store.

If you need to place an order with special conditions, such as splitting the payment between multiple methods (for example, part by card and part by bank transfer), we recommend contacting us directly so we can help you manage your order in a personalized way.

Yes, at Tempo Shop we offer cash on delivery , but only for custom orders processed through contact channels (phone, WhatsApp, or email). Currently, this option is not automatically available in the online store.

This is a useful option for certain types of orders, but requires prior confirmation and may be subject to specific conditions depending on the destination, volume, or type of product.

If you're interested in paying cash on delivery, please contact us directly and we'll evaluate your request to provide you with a tailored and secure solution.

If you encounter an error when trying to pay for your order, don't worry. It could be due to a variety of reasons, such as bank limits, gateway issues, or temporary connection interruptions.

Here's what you can do:

  1. Please try again in a few minutes, making sure you have a stable connection.
  2. Check with your bank to see if the transaction was blocked for security reasons.
  3. Contact us via WhatsApp or email and we'll help you complete your order manually or offer an alternative payment option, such as bank transfer.

Our team is always available to ensure you don't waste time and your purchase is processed smoothly.

Yes, at Tempo Shop all the prices you see on the website include VAT , so you won't have any surprises when you checkout.

The only additional cost to consider is shipping , which is calculated based on the order's weight, volume, and destination. However, many products offer free shipping .

Before finalizing your purchase, you'll see a full breakdown of the total price , including possible shipping costs, so you have all the information before paying.

Yes, at Tempo Shop you can finance your purchase easily, quickly, and without paperwork directly from our online store. We offer several options so you can choose the one that best suits you:

Financing with PayPal

  • Split your purchase into 3 interest-free installments .
  • Available for orders between €30 and €2,000 .
  • No paperwork, no waiting: instant approval from PayPal.
  • You just need to be over 18 years old and have an active PayPal account.

Ideal if you already use PayPal and want flexible payment methods at no extra cost.

Financing with Klarna

  • Divide your purchase into 3 automatic payments every 30 days , with no fees or interest .
  • You only need your ID, mobile phone and bank card .
  • 100% online process, no paperwork or waiting.
  • Available for orders up to
    3,000 €.

How does it work?

  1. Select Pay with Klarna at checkout.
  2. Enter your details and make your first payment.
  3. Receive your purchase and the rest of your payments will be automatically charged each month.

If you placed your order through our online store, you can download your invoice directly from your dashboard , in the "My Orders" section.

If you placed your order by phone, WhatsApp, or email, or if you need an invoice with specific tax information, just write to us with your order number and we'll email it to you.

All our invoices include the corresponding VAT and are valid for professional or accounting use.

PRODUCTS

All our products are backed by a standard 3-year warranty from the date of receipt, with the exception of bulbs, which are not included in the warranty. However, it is important to note that some exceptions may apply and vary depending on the specific product, which will always be indicated on the product sheet. During this period, replacement parts will be provided free of charge, although buyers will be required to cover the shipping costs. It is important to note that the warranty does not cover faults resulting from incorrect installation or misuse, and any physical damage or internal tampering will void the warranty.

If upon receiving the item it is defective or damaged, please keep the invoice and we recommend contacting us within the first 24 hours after receiving it, so we can review the problem and resolve it as soon as possible.

In very rare cases, the product you just purchased may not be available at that time , especially if it has recently been sold in our showroom or through another external sales channel and has not yet been reflected in our online stock.

If this happens, we will notify you immediately , offering you two options:

  • Wait for the new delivery date , if you agree.
  • Cancel your order and receive a full refund , without any additional action on your part.

We know how important it is to receive your order on time, which is why we are committed to acting quickly and transparently . If you have any questions about availability before purchasing, don't hesitate to write or call us . We are here to help.

If your product experiences any technical issues or malfunctions , don't worry: we're here to help. Our dedicated technical support team will guide you step-by-step to identify the cause and resolve the issue as quickly as possible.

You can contact us through any of our support channels:

Tell us what's going on, including any images, videos, or descriptions of the issue if possible, and we'll get to work on finding a solution.

At Tempo Shop, we work exclusively with official suppliers, authorized distributors, and specialized wholesalers , both in Spain and abroad. In some cases, we purchase directly from the manufacturer , and in others, through legal representatives of the brand or certified importers .

Thanks to this, all our products are delivered:

  • In their original and sealed boxes
  • With all original accessories included
  • Backed by the corresponding official guarantee

Our commitment is to offer you professional, authentic, and quality-assured material , as required by technical environments, events, and shows.

Yes, most of our products include user manuals or installation guides provided by the manufacturer. These may come in printed format inside the original packaging or in digital form.

If your product doesn't include one, or if you need additional help, you can request the manual directly through our contact channels (WhatsApp, email, or phone), and we'll be happy to send it to you.

Yes, if you have questions about a product or need to see it in action, you can request a demonstration in our showroom . Not all items are on display, so we recommend contacting us in advance to confirm if the equipment you're interested in is available for testing.

You can also count on our personalized technical advice before purchasing. Contact us via WhatsApp or email, and we'll help you choose the option that best suits your needs.

Yes, at Tempo Shop we occasionally have refurbished, display, or outlet products, always clearly identified on the product page.

These items are generally in perfect working order , but may have some minor cosmetic issues or have been briefly used in a showroom or for demonstrations. All items come with a warranty and are fully described.

If you're looking for a specific product and can't find it in our online store, please don't hesitate to contact us directly . We can help you locate it, check availability with our suppliers, or even offer you an equivalent alternative .

We handle special and customized orders for both professionals and businesses, so we're ready to help you find exactly what you need.

When a product appears with the “Store Pickup” symbol, it means that it is available for collection directly from our warehouse/showroom , located in Mairena del Aljarafe (Seville) .

This option is ideal if you need the product urgently or prefer to avoid shipping times. To arrange pickup, simply contact us before your visit , and we'll confirm that your order is ready for you.

GENERAL INFORMATION

Tempo Shop has a physical location in Mairena del Aljarafe (Seville) , where you can pick up your orders or make an appointment to visit if you'd like technical advice or to see a product in person.

Address:

Tempo Shop
Manufactura Street, 6 – Local 1
41927 Mairena del Aljarafe (Seville)

Telephone: +34 621 046 470

What can I do in the store?

  • Pick up orders in person (upon confirmation).
  • Visit our showroom to see selected products (subject to availability).
  • Receive personalized technical advice

Important:
We recommend contacting us before arriving , both to confirm that your order is ready for pickup and to arrange a visit, as we provide personalized service and subject to availability of products on display.

At Tempo Shop, we offer several ways to contact us, so you can choose the one that best suits you. Our customer service team is ready to help you with any questions, whether about products, orders, warranties, or technical advice.

Available contact channels:

  • WhatsApp: Quick response for questions, orders, or technical support. +34 621 04 64 70
  • Telephone: For direct assistance and resolution of urgent questions: +34 621 04 64 70
  • Email: Ideal for sending documents, order details, or more in-depth inquiries. shop@tempogroupiberia.es
  • Contact form: Available on our website for more structured requests, personalized quotes, or incidents. Link

Business Hours:

  • Monday to Friday , from 9:00 a.m. to 9:00 p.m. (peninsular time).
  • Saturday , from 9:00 a.m. to 2:00 p.m. (peninsular time).

You can also visit us at our showroom in Mairena del Aljarafe (Seville) by appointment if you need in-person advice or to pick up an order.

If you want to be the first to hear about exclusive promotions, new products, launches, and technical content , we have several channels designed for you!

At Tempo Shop, we're constantly moving, and now you can follow us on our official platforms so you don't miss a thing:

Official social networks:

Here we share valuable content for entertainment professionals: new equipment, setup ideas, special promotions, and much more.

Direct communication channels:

Join to receive notifications of offers, launches, and technical tips.

Yes, at Tempo Shop, the security and privacy of your data is a priority . Our online store has technical and legal measures in place to ensure that all the information you share with us is protected at all times.

We use encrypted connections using HTTPS (SSL) to ensure that all data you enter on the site—whether registering, purchasing, or contacting—travels securely.

Besides:

  • We comply with the General Data Protection Regulation (GDPR) and current Spanish privacy legislation.
  • We do not store or directly access your banking information. All payments are processed through certified and secure third-party platforms (such as PayPal, Klarna, etc.).
  • We never share your personal information with third parties without your consent.

You have complete control over your data. If at any time you wish to modify, consult, or delete your information, you can contact us, and we will process your request in accordance with the regulations.